Terms and Conditions

1. APPLICATION OF TERMS AND CONDITIONS

These Terms and Conditions apply to your use of https://www.boaesthetics.com.au/ (this “Website”).

Thank you for visiting this Website. This Website is owned and operated by P D Aesthetics Pty Ltd as Trustee for P D Aesthetics Trust, t/as Bo Aesthetics, ABN: 65 546 396 697 (‘bo’ Aesthetics’).

By accessing and/or using this Website or the Services advertised via our website, (‘Services’) you agree to be bound by these Terms and Conditions.

In accessing this website, you agree to be bound by these Terms and Conditions.

We may amend these Terms and Conditions from time to time without notice and these changes will be deemed to be immediately incorporated into and form part of these Terms and Conditions. By continuing to visit and use this Website and purchase our Services, you will signify your agreement to be bound by the amended Terms and Conditions. We encourage you to read our Terms and Conditions and check back often.

Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).

These Terms and Conditions are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Queensland.

2. DEFINITIONS

In these Terms and Conditions:

Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis.

Personal Information means information about an identifiable, living person.

Terms and Conditions means these Terms and Conditions titled ‘Website Terms and Conditions of Use’.

We, us or our means bo’ Aesthetics.

You means you or, both you and the person on whose behalf you are acting.

3. ADDITIONAL TERMS AND CONDITIONS

Prior to receiving relevant goods and/or Services you may be required to agree to additional terms and conditions, including but not limited to:

(a) the client Consent Form at the practice;

(b) any relevant and applicable additional terms for particular Services, promotions, campaigns or contests, which can be found [here]; and

In the event of any inconsistency between the additional terms and these Terms and Conditions, those additional terms and conditions will prevail.

4. BOOKINGS

4.1 For all bookings (whether made online, via telephone or in person) a $50 deposit must be paid, which will be deducted from the overall treatment cost.

4.2 Bookings will not be effective until confirmed in writing/text/email by us.

5. CANCELLATION AND NO-SHOWS

5.1 Subject to applicable law, including the Australian Consumer Law, you agree and acknowledge that if you wish to change your booking or make a cancellation, your rights and obligations are set out in our Cancellation and Refunds Policy.

5.2 If you wish to cancel or reschedule, the following fees will apply:

(a) Less than 48 hours’ notice of cancellation or rescheduling: a cancellation fee equal to the deposit paid.

(b) More than 48 hours’ notice of cancellation or rescheduling: no cancellation or rebooking fee will be payable.

5.3 If our service is cancelled by us, no cancellation fee will be payable, and you may have the option of rescheduling or receiving a refund in full with no deductions or fees applicable.

6. AUSTRALIAN CONSUMER LAW

6.1 Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

(a) to cancel your service contract with us; and

(b) to a refund for the unused portion, or to compensation for its reduced value.

6.2 You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract

7. COLLECTION

We may collect Personal Information about you in order to provide our Services, such as responding to your enquiry or processing a request, and for other purposes as detailed in our Privacy Policy.

We may disclose that information to third parties that help us deliver our Services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our Services to you.

Our Privacy Policy explains:

(a) how we store and use, and how you may access and correct your Personal Information;

(b) how you can lodge a complaint regarding the handling of your Personal Information; and

(c) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at hello@boaesthetics.com.au or 0457401817

By providing your Personal Information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms and Conditions.

8. SERVICES

8.1 We provide a range of Services. In some cases, where required by law, we use third party clinicians to provide those Services. Where we use third party medical practitioners to provide the Services, we each owe you a different duty of care in respect of the provision of the Services.

8.2 Our duty of care requires us to exercise a reasonable standard of care to:

(a) provide you with a safe and hygienic environment in which the service can be provided;

(b) collect necessary and relevant health information from you;

8.3 Our third-party medical practitioners owe you a duty to exercise a reasonable standard of care as expected of a medical practitioner in respect of the diagnosis and treatment of your condition (which may or may not involve the prescription of medication) which includes medical management of any adverse reactions.

8.4 The ability of all of us to discharge the duty of care we each owe to you depends on:

(a) you providing each of us with a complete and accurate medical history;

(b) you following our instructions regarding appointment preparation;

(d) you reporting to us or the third-party medical practitioner, as appropriate, any adverse reactions in a timely manner.

8.5 By proceeding to receive the Services, you agree that you understand this clause 8 and will perform the actions required of you in clause 8.4

9. PURCHASES

When purchasing goods and/or Services you will be prompted to pay the relevant cost of those goods and/or Services including any taxes and charges that may apply via the Website or telephone (as applicable).

10. SUITABILITY OF GOODS

Goods must only be used for their intended purpose and in accordance with the relevant instructions, precautions, and guidelines. You are responsible for ensuring that the goods are suitable for you and seeking appropriate professional medical advice.

Without limiting the paragraph above:

(a) You should always check the ingredients for goods to avoid potential allergic reactions; and

(b) You acknowledge that not all goods are suitable for all skin tones. If using prescription medications (oral or topical), pregnant, breastfeeding, or suffering from a specific health condition, you should seek advice from an appropriate medical practitioner or therapist before adopting any new goods or regime.

(c) Subject to the Australian Consumer Law, we give no warranty and make no representation, express or implied, as to the suitability, adequacy, or appropriateness of the goods for you or fitness of the goods for a particular purpose.

(d) If any minor uses any product purchased through the website, it should be only after the parent or legal guardian has discussed the product with the minor’s doctor.

11. GIFT CARDS

These conditions apply to use of bo’ Aesthetics gift cards. By purchasing or using a gift card, you agree to these conditions.

(a) A gift card can be purchased online or in clinic and can only be redeemed to purchase goods and/or Services offered by bo’ Aesthetics.

(b) Gift cards cannot be exchanged (wholly or partly) for cash, returned for a refund, have their balances transferred or consolidated to a new gift card, or be replaced after expiry.

(c) Bo’ Aesthetics is not responsible or liable for any lost or stolen gift cards. Please contact bo’ Aesthetics immediately if your gift card has been lost or stolen. We may be able to stop further use but take no responsibility for any losses incurred before notification.

(d) In cases where satisfactory proof of purchase is provided and the gift card has not been redeemed, we may replace a lost or stolen gift card at our absolute discretion. Any replacement gift cards will have the same value and expiration date as the original. Gift cards that are defaced or tampered with will be void.

(e) Gift cards are valid for 3 years from the date of issue. Once expired, the gift card it is no longer valid and any remaining balances will not be refunded. All transactions will be declined and become the property of bo’ Aesthetics.

12. ADVERSE REACTIONS

12.1 In the unlikely event that you experience a side effect, we will require reasonable time and information to investigate your concern.

12.2 You must provide your full co-operation during this time, which may include (where reasonable) telehealth consultations for assessment and or review of your circumstances by the relevant manager of our practice, and/or our doctors, nurses and therapists. Depending on the circumstances, you may be required to pay additional costs in respect of such consultations.

12.3 When you purchase a good or service from us, you are entitled to certain guarantees under the Australian Consumer Law. These Terms cannot exclude, restrict or modify these guarantees, and such guarantees will prevail to the extent of a conflict between these Terms and the guarantees provided under the Australian Consumer Law.

12.4 Subject to law, you hereby acknowledge and agree that neither we, nor our affiliates, officers, directors, employees, and agents shall be liable with respect to, and you hereby waive, release, and agree not to take action against any of them upon, any claim for any loss or harm suffered or incurred by you in connection with, arising out of, or in any way related to, an allergic reaction you suffer as a result of our goods and/or Services unless that allergic reaction is caused by our negligence.

13. INTELLECTUAL PROPERTY

This Website and its content contain intellectual property owned by us, including trademarks, copyrights, proprietary information and other intellectual property.

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of our intellectual property, in whole or in part, without our prior written consent.

14. DISCLAIMERS

We make no representation or warranty that this Website is appropriate or available for use in all countries or that the content satisfies the laws of all countries. You are responsible for ensuring that your access to and use of this Website is not illegal or prohibited, and for your own compliance with applicable local laws.

This Website, and all blog articles, resources, tools, and other resources on this Website are educational and informational resources only and are not a substitute for any kind of professional or specialist advice. We cannot guarantee the outcome of following any recommendations provided and any statements made regarding the potential outcomes are expressions of opinion only.

By continuing to use and read our Website and all blog articles, resources, tools, and other resources, you acknowledge that we cannot guarantee any particular results, as such outcomes are based on subjective factors that are not within our control. Therefore, following any information or recommendations provided on our Website and in our blog articles, resources, tools, and other resources is at your own risk.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this Website or a linked website. You must take your own precautions to ensure that whatever you select for your use from this Website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

This Website may contain links to websites operated by third parties. These links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on these linked websites and have no control over or rights in these linked websites.

15. LIABILITY

To the maximum extent permitted by law:

(a) you access and use this Website at your own risk; and

(b) Subject to local consumer protection laws including the Australian Consumer Law, and any rights you may have under these laws, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date, save for instances of our fraud, negligence and wilful misconduct.

16. ACCEPTABLE USE POLICY

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to this Website, including but not limited to:

(a) any act that would constitute a breach of privacy or any legal rights of any other person;

use this Website to defame any person or entity; and

(b) upload any virus, malware or other malicious software that is, or is likely to be detrimental to or in violation of our systems or a third party’s systems or network security.

17. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

17.1 We use all reasonable attempts to ensure the accuracy and completeness of the information we provide to you, however the information on our Website is not comprehensive and is intended to provide a summary of the subject matter covered.

17.2 We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this Website or a linked website, save for instances of our fraud, negligence or wilful misconduct.

18. NO PROFESSIONAL MEDICAL OR HEALTHCARE ADVICE

18.1 You agree that the content on this Website is of a general nature and does not constitute professional medical or healthcare advice, diagnosis or recommendation of treatment and are not intended to, nor should they be used to, replace professional medical advice. In no circumstances should any content be relied upon without independent consideration and confirmation by a qualified medical practitioner.

18.2 The statements made about products have not been evaluated by the Australian Therapeutic Goods Administration or any other regulator, and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease.

18.3 While we make every effort to ensure that the information contained within this website is correct, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, ingredients, information or other content available on or via the site is accurate, complete, reliable, current, available or error-free. We take no responsibility for any loss or damage arising from use of information or reliance on advice.

18.4 While we have tried to accurately display the colours of products, the actual colours you see will depend on your device, ambient lighting and other factors beyond our reasonable control, and may not accurately reflect the colour of the product.

18.5 Reference to any products, Services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by us.

19. REVIEWS AND COMMENTS

19.1 Throughout the use of the site and social media, we may post content such as reviews, feedback or information on certain products or Services (‘Content’). If you submit such Content, you give us permission to use, reproduce (in any medium), modify and publish that content in a worldwide, royalty-free, irrevocable manner. This licence will survive the termination of these terms and conditions and your use of the site. You also permit us to publish your first name and State or Town in association with any Content provided by you.

19.2 By submitting Content, you represent and warrant that:

(a) you understand that you are participating in a public forum and that your Content will be available to all other users of the site;

(b) you are the sole author and owner of the intellectual property and other rights thereto (or have the necessary licenses, rights, consents and permissions to use and authorise us to use all intellectual property and other rights thereto to enable inclusion and use of the Content in the manner contemplated by the site and these terms and conditions;

all Content that you post is accurate;

(d) you are at least 18 years old or, if you are a minor, that you have obtained the consent of your parent or legal guardian to use the site and agree to these terms and conditions; and

(e) that the Content you supply does not violate these terms and conditions and will not cause injury to any person or entity.

19.3 You also represent and warrant that any Content you submit:

(a) is not false, inaccurate or misleading;

(b) does not harm minors;

(c) does not infringe any copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy of any person or entity;

(d) does not violate any obligations you may have with respect to such Content under any law or under contractual or fiduciary relationships (such as, but not limited to, inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

(e) does not violate any law (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

(f) is not, or would not reasonably be considered to be, unlawful, harmful, defamatory, vulgar, obscene, invasive of another’s privacy, hateful, racially or religiously biased or offensive, abusive, tortious, threatening or harassing to any individual or any business;

(g) does not include any information that references other websites, addresses, email addresses, contact information or phone numbers;

(h) is not submitted for compensation or other consideration from any third party;

(i) is not unsolicited or unauthorised advertising, promotional materials or any other form of solicitation; and

(j) does not contain any computer viruses, worms or other potentially damaging computer programs or files.

19.4 Users must not post Content which seeks to impersonate any person or entity, including, without limitation, any of our personnel, or to falsely state or otherwise misrepresent its affiliation with a person or entity. Users may not use the site to collect or store personal data about other users.

19.5 We reserve the right to not post a review or to withdraw a posted review for any reason. A review posted by a user will be excluded if it violates the Agreement regarding submission of Content.

20. NO COMMERCIAL USE

This Website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or Services contained within this Website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Website.

21. SUSPENSION AND TERMINATION

Without prejudice to any other right or remedy available to us, if we consider that you have breached these Terms and Conditions or we otherwise consider it appropriate, we may immediately, and without notice, suspend or terminate your access to this Website (or any part of it).

On suspension or termination, you must immediately cease using the Website and must not attempt to gain further access.

22. GENERAL

These Terms and Conditions, and any dispute relating to these Terms and Conditions or this Website, are governed by and must be interpreted in accordance with the laws of Australia. Each party submits to the non-exclusive jurisdiction of the Courts of Australia in relation to any dispute connected with these Terms and Conditions or this Website.

For us to waive a right under these Terms and Conditions, the waiver must be in writing.

Clauses which, by their nature, are intended to survive termination of these Terms and Conditions, including clauses 14, 15, 17 and 18, continue in force.

If any part or provision of these Terms and Conditions is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these Terms and Conditions. The remainder of these Terms and Conditions will be binding on you.

These Terms and Conditions set out everything agreed by the parties relating to your use of this Website and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms and Conditions. The parties have not relied on any representation, warranty or agreement relating to this Website that is not expressly set out in these Terms and Conditions, and no such representation, warranty or agreement has any effect from the date you agreed to these Terms and Conditions.

23. FEEDBACK

If you have any feedback, compliment or a complaint, please email us at hello@boaesthetics.com.au

Current as at 1 July 2025.